Edarat Cloud Service Desk is a comprehensive Help Desk platform that allows Edarat Group’s customers to access the Service Portal console.
This guide introduces the Service Portal and helps clients become more comfortable working within the Portal.
The Service Portal helps users log incidents, make service requests, find detailed answers to their most frequently asked questions, and move through an intuitive interface.
The Service Portal will let users perform a handful of actions, such as submitting a new incident or service request and checking the status of their ticket.
It is important to note that support cases are configured and implemented based on the SLA contract signed between the customer and Edarat Group.
User will receive an email from Edarat Group to activate the account of the requester: